Shipping & Delivery Policy

Shipping & Delivery at a Glance

We deliver to every city and district across Pakistan. Here is a quick summary of our shipping policy — each point is explained in full detail in the sections below:

• Free delivery on all orders above Rs. 3,500 — anywhere in Pakistan.
• Flat shipping fee on orders below Rs. 3,500.
• Cash on delivery (COD) available nationwide.
• Estimated delivery time: 2-4 business days for major cities, 4-7 business days for other areas.
• Order processing: 1-2 business days before dispatch.
• Full tracking provided on every order via Email.
• Discreet packaging on every order — plain wrapping, no product names or brand logos visible.
• Shipping partner: TCS, Leopards, PostEx

Delivery Charges — How Much Does Shipping Cost?

Orders above Rs. 3,500 — FREE delivery. All orders with a total value of Rs. 3,500 or more qualify for free standard delivery anywhere in Pakistan. No promo code needed — the free shipping applies automatically at checkout.

Orders below Rs. 3,500 — flat shipping fee. For orders under the Rs. 3,500 threshold, a flat delivery charge applies regardless of your location within Pakistan. There are no hidden charges — the shipping cost shown at checkout is the final amount. No additional fees are added on delivery.

Cash on delivery (COD). We offer cash on delivery at no extra charge. The amount you see at checkout — product price plus shipping (if applicable) — is exactly what you pay to the courier. No COD surcharge, no handling fee, no surprise additions.

How to get free shipping: If your order is just under Rs. 3,500, consider adding another item to your cart to cross the free delivery threshold. For example, adding a cotton panty (starting from Rs. 475) or a cotton brief (from Rs. 475) to a bra order (Rs. 1,675) can bring your total above Rs. 3,500 and save you the shipping fee entirely.

How Long Does Delivery Take?

Delivery time depends on your location and is calculated from the date of dispatch, not the date you placed the order. Orders go through a processing stage before dispatch.

Order processing time: 1-2 business days. Once you place your order, our team verifies the order details, picks the product from our inventory, quality checks it, and prepares it for shipment. This process takes 1-2 business days. You will receive a confirmation WhatsApp/email with your tracking number once the order has been dispatched.

Major cities: 2-4 business days after dispatch. This includes Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Hyderabad, Sialkot, Gujranwala, and Quetta. Most orders to major cities are delivered within 1-3 business days of dispatch.

Other cities and towns: 4-7 business days after dispatch. Deliveries to smaller cities, towns, and remote areas may take 4-7 business days depending on courier coverage and accessibility in your district.

Total estimated time from order to delivery:

Please note: These are estimated timeframes, not guaranteed. Delays can occur due to courier backlogs, extreme weather, public holidays, or high-volume sale periods (Eid, Black Friday, Independence Day sales). We will notify you if we anticipate any significant delay beyond the standard timeframe.

Business days are Monday through Saturday, excluding national public holidays. Orders placed on Friday evening, Saturday, or Sunday are processed on the next business day.

How to Track Your Order

Every order shipped from Nighty Dresses includes full tracking. Here is how it works:

Step 1 — Order confirmation. As soon as you place your order, you will receive a confirmation WhatsApp message and email with your order number and order details.

Step 2 — Dispatch notification. Once your order has been processed and handed over to our courier partner, you will receive a second notification with your tracking number (also called a consignment number or CN number).

Step 3 — Track your parcel. Use the tracking number to check the real-time status of your delivery on Courier’s tracking page, we oftne use leoperds. You can see when the parcel left our warehouse, when it reached the nearest hub to your city, and when it is out for delivery.

Step 4 — Delivery. The courier will contact you on the phone number you provided at checkout before attempting delivery. Please make sure your phone number is correct and reachable — failed deliveries due to unreachable numbers cause delays and may result in the parcel being returned to us.

If you did not receive a tracking number within 2-3 business days of placing your order, contact our customer service team with your order number. We will check the dispatch status and share the tracking details with you immediately.

How Your Order Is Packaged — Complete Privacy Guaranteed

We understand that buying intimate apparel is a personal decision, and your privacy matters to us. Every order from Nighty Dresses is packaged with complete discretion:

Plain outer packaging. Your order ships in a plain mailer bag or box with no product names, brand logos, product images, or descriptions visible on the outside. The only information on the outside of the parcel is your name, delivery address, and the courier’s tracking label.

No product description on the courier slip. The courier waybill does not list what is inside the parcel. There is no mention of “lingerie,” “bra,” “nighty,” or any product category on any external label.

Sealed packaging. Every parcel is securely sealed with tamper-evident packaging tape. If the seal appears broken or reapplied when the courier hands it to you, do not accept the delivery — refer to our Return & Refund Policy for instructions on how to handle tampered parcels.

Safe for gifting. If you are ordering a product as a gift, the same discreet packaging applies. The recipient will receive a clean, unmarked parcel with no indication of the contents.

Whether you live alone, with family, or in a shared space — no one can tell what is inside your parcel unless you choose to tell them.

How to Pay for Your Order

Cash on Delivery (COD) Pay in cash when the courier delivers your order to your doorstep. Available across all of Pakistan. No advance payment required. The amount shown at checkout is the exact amount you pay — no additional charges at the door.

Bank Transfer / Online Payment: We accept direct bank transfers to our business account. Place your order on our website, select “Bank Transfer” as your payment method, and transfer the total amount to the account details provided. Share the payment confirmation/screenshot with our team via WhatsApp, and your order will be dispatched after payment verification.

JazzCash / EasyPaisa: We accept payments via JazzCash, EasyPaisa, and other small wallets in our accounts. Currently, payment with card is not available.

What Happens If Delivery Fails?

Sometimes deliveries do not go as planned. Here is what happens in each scenario:

You were not available at the address. If the courier attempts delivery and you are not available, they will typically try again the next business day. After 2 failed attempts, the parcel will be returned to our warehouse. If a parcel is returned due to your unavailability, please contact our team to arrange a re-shipment. Additional shipping charges may apply for re-delivery.

Your phone number was unreachable. Couriers call before delivery in most cases. If they cannot reach you on the phone number provided, the delivery may be skipped for that day. Please ensure your contact number is correct and reachable during business hours. You can update your phone number by contacting us before dispatch.

You provided an incorrect or incomplete address. If the courier cannot locate your address, the parcel will be held at the nearest courier hub. They may attempt to contact you, or the parcel may be returned to us after [3–5] days. Please double-check your complete address at checkout — include house/apartment number, street name, area/sector, city, and any landmarks if helpful.

You refused the parcel. If you refuse a COD parcel at the door for reasons other than visible packaging damage, the parcel will be returned to our warehouse. If you refuse due to visible tampering, contact our team immediately — we will arrange a replacement. If you refuse for personal reasons (change of mind), return shipping charges will apply and the order may not be eligible for re-shipment.

The parcel was damaged in transit. If your parcel arrives with visibly damaged outer packaging, do not accept it. Refuse the delivery, inform the courier that the package is damaged, and contact our team immediately with your order number and a photo of the damaged packaging. We will send a replacement at no extra charge. If the packaging looks fine but the product inside is damaged, refer to our Return & Refund Policy for the video proof process.

Where Do We Deliver?

We deliver to all cities, towns, and districts across Pakistan where our courier partner has operational coverage. This includes but is not limited to:

Punjab: Lahore, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot, Bahawalpur, Sargodha, Sahiwal, Rahim Yar Khan, Sheikhupura, Gujrat, Jhelum, Mianwali, Attock, Dera Ghazi Khan, Okara, Kasur, Chiniot, Jhang, Khanewal, Vehari, Hafizabad, Narowal, Mandi Bahauddin, Pakpattan, Chakwal, Bhakkar, Layyah, Muzaffargarh, Lodhran, Toba Tek Singh, Nankana Sahib, and surrounding areas.

Sindh: Karachi, Hyderabad, Sukkur, Larkana, Nawabshah, Mirpur Khas, Thatta, Badin, Jacobabad, Dadu, and surrounding areas.

KPK: Peshawar, Abbottabad, Mardan, Swat, Mansehra, Haripur, Kohat, Bannu, Dera Ismail Khan, Nowshera, Charsadda, and surrounding areas.

Balochistan: Quetta, Gwadar, Turbat, Khuzdar, Hub, and areas with courier coverage.

Islamabad Capital Territory: Islamabad, all sectors and surrounding areas.

Azad Jammu & Kashmir: Muzaffarabad, Mirpur, Kotli, Bhimber, and areas with courier coverage.

Gilgit-Baltistan: Gilgit, Skardu, and areas with courier coverage.

If you are unsure whether we deliver to your specific area, contact our customer service team with your complete address before placing your order. We will confirm courier coverage for your location.

Shipping During Holidays and Sale Events

During peak shopping periods, delivery times may be longer than usual. These periods include:

Eid-ul-Fitr and Eid-ul-Adha: Order volumes increase significantly in the weeks leading up to Eid. Courier networks across Pakistan experience backlogs during this time. We recommend placing your order at least 5-7 days before Eid if you need it to arrive in time. Orders placed during the Eid holiday period (when courier operations are paused) will be processed and dispatched once services resume.

lack Friday / Sale Events: During promotional sales, order processing may take an additional 1-2 business days due to higher volumes. Delivery timeframes remain the same once the order is dispatched — delays during sales are in processing, not shipping.

Independence Day (14 August) / Other National Holidays: Courier operations are paused on national holidays. Orders placed on or just before a national holiday will be processed on the next business day.

We will communicate any expected delays during these periods via our website, social media, and order confirmation messages. If you have a specific date by which you need your order, please mention it in the order notes or contact our team — we will do our best to prioritise your shipment.

Frequently Asked Questions

How much does delivery cost?

Free on all orders above Rs. 3,500 — anywhere in Pakistan. For orders below Rs. 3,500, a flat shipping applies. No hidden charges, no surprise fees at delivery.

How long will my order take to arrive?

Major cities (Lahore, Karachi, Islamabad, etc.): 1-6 business days total including processing. Other cities and towns: 3-8 business days total. These are estimates — actual delivery may be faster or slightly longer depending on courier operations and your location.

Do you offer same day or next day delivery?

We do not currently offer same-day delivery, and the next day delivery is possible if you are from Punjab, but we can’t guarantee next day delivery.

Can I choose a specific delivery date or time?

We cannot guarantee delivery on a specific date or time slot, as this depends on our courier partner’s scheduling. However, if you have a deadline (e.g., a wedding, event, or travel date), let us know in your order notes and we will prioritise dispatch.

Is my order packaged discreetly?

Yes — every order ships in plain, unmarked packaging with no product names, brand logos, or content descriptions on the outside. The courier waybill does not mention what is inside the parcel.

How do I track my order?

You will receive a tracking number via WhatsApp & email once your order is dispatched. Use this number on courier’s website to check real time delivery status.

What if I am not home when the courier arrives?

The courier will typically reattempt delivery the next business day. After 2 failed attempts, the parcel may be returned to our warehouse. Please ensure you are reachable at the phone number provided during checkout.

Can I change my delivery address after placing the order?

Yes — but only before the order is dispatched. Contact our team immediately with your order number and the updated address. Once the parcel is handed to the courier, the address cannot be changed.

Do you deliver on Sundays or public holidays?

Our courier partner does not operate on Sundays and national public holidays. Deliveries resume the next business day. Orders placed on weekends or holidays are processed on the following business day.

What if my parcel arrives with damaged packaging?

Do not accept the delivery. Refuse the parcel at the door and contact our team immediately with your order number and a photo of the packaging. We will arrange a replacement shipment at no cost. For details, see our Return & Refund Policy.

Do you ship internationally?

We currently deliver within Pakistan only. International shipping is not available at this time.

Have a Shipping Question? Contact Us

If you have any questions about delivery timeframes, tracking, shipping charges, or coverage in your area — our customer service team is happy to help:

WhatsApp: 03188989610
Email: [email protected]
Website Contact Form: https://nightydresses.pk/

Our team responds within 24 hours on business days (Pakistan Standard Time).

For information about returns, refunds, and exchanges, please visit our Return & Refund Policy page.